Customer care
Shipping & returns
We want every order to arrive safely and every policy to be easy to understand. Here is what customers can expect as the store prepares to open.
Shipping information at checkout
Available delivery options, costs and any order thresholds will be shown before payment. Customers will be able to review the shipping destination and total before placing an order.
We will publish the locations we can serve and estimated dispatch guidance here before accepting live orders. Delivery estimates, once provided, will be estimates rather than guarantees.
When an order is on its way
Where tracking is available, shipment details will be sent to the email used at checkout. Customers will be responsible for entering a complete and accurate delivery address.
Damaged, incorrect or missing items
If an order arrives damaged, contains the wrong item or appears incomplete, contact hello@goanfoods.ca with the order reference, a description of the issue and clear photos when relevant. We will review the circumstances and explain the available next step under the final policy.
Please keep the item, its packaging and shipping materials until the review is complete.
Returns and refunds
Food products may require different handling from non-food merchandise. The final policy will clearly identify which items are eligible for return or refund, the conditions that apply and how to make a request before live sales begin.
Do not mail an item back without first contacting us. Sending a return without instructions may delay or prevent it from being reviewed.
Questions before ordering
If you need shipping or product information that is not yet published, email hello@goanfoods.ca before placing an order.